Booking Terms and Conditions
At Pasture Piece, we provide exceptional accommodation and our aim is to ensure you have a most enjoyable stay with us. To ensure a smooth and efficient operation for the benefit of all guests, we do have some terms and conditions which we require guests to read through in full. By proceeding with a reservation, you will be deemed to have fully read and understood our terms and conditions as detailed below. These Terms and Conditions are for all bookings made direct to us through our own website or by phone. If you book through another booking medium, terms and conditions may differ.
Upon taking your booking we ask for full payment for the total cost of your stay (no deposit). Please see our Cancellation policy below. Payments can be paid by bank transfer or cash. Once you submit the booking form, you will be contacted with regards to payment. Booking is reserved only upon receipt of payment in full.
Check-in to your room is available between 4pm and 6pm on your day of arrival. Before 4pm and after 6pm, we have various personal commitments and therefore cannot guarantee to be present at these times. If you think you may arrive earlier or later we ask that you inform us in order that we can make other arrangements (lockbox instructions will then be provided).
Check-out is by 12pm on your departure day.
Acceptance of Children
As we do not have any family rooms, we are unable to accommodate children sharing beds with parents and infants in travel cots. Children are welcome but must occupy a room of their own at the appropriate room rate.
In order to comply with fire safety regulations and our business insurance, we are permitted a maximum of 2 occupants in each of our 3 rooms, i.e. a maximum of 6 guests in the B&B at any one time, therefore we are unable to make any exception to this policy.
As we are a small business, you will understand that cancellations have a significant impact on us. We have to adopt a cancellation policy that ensures our B&B remains viable as a business and remains open for guests to enjoy in the future.
After booking if you decide to cancel we shall keep 50% per room booked if cancelled more than 30 days before the start of your stay or if you cancel less than 29 days before the start of your stay no refund is given. However, we shall endeavour to re-let the room(s) and if successful we shall then refund you the price we receive for the room.
With that in mind, we recommend that you consider taking out travel insurance, to cover the possibility of you having to cancel or curtail your holiday.
In the event of a curtailment to the number of days you wish to stay during your stay, the full cost of the original booking will still be chargeable. E.g. If you have booked for four nights and you wish to cancel one of those nights, we will continue to make a charge for a 4 night stay.
We will always confirm any booking cancellations by sending you an email. A booking should only be considered as cancelled when you have received a confirmation email from us. To make it absolutely clear that we are aware of your intentions, we suggest you phone us with any requests for reservation cancellations.
If you require an amendment to a confirmed booking – your initial booking will be cancelled in its entirety. We will then assess your new booking request as a brand new request. We do not accept bookings that are changed to someone else staying with us. These new guests must book with us directly.
Cancellation of your reservation by Pasture Piece Management
Your reservation at Pasture Piece will only be cancelled by us in exceptional and unforeseen circumstances. In the event that we do need to cancel your reservation, then we will notify you as soon as practicably possible, and will endeavour to provide you with alternative accommodation recommendations in the local area. We will however not be responsible for any losses or increased expenditure by you in securing alternative accommodation elsewhere.
For the benefit of all guests who come to stay at Pasture Piece, we are not able to accommodate your pets.
Parking is available on site for guests’ use. Cars parked here are at owners' risk.
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves.
Damages and Breakages
Please take care when staying at Pasture Piece. Whilst we do appreciate that accidents can happen, we do have to maintain the high standard of our rooms for all guests.You are responsible and liable for any breakages or damages, which you cause to the room or its contents (accidental or deliberate).
This includes spillages of food and drinks on bedding. We ask that you report any incidents as they occur. If there are any spillages on the bedding, please let us know immediately so we can hopefully clean them up quickly without them becoming ruined.
All damages and breakages must be paid for before your departure. If you depart and do not notify us of any damages or spillages, we will charge your card retrospectively for these damages.
If we find that a room requires excessive cleaning after you have departed, we reserve the right to make a charge to cover the additional cleaning time required. In the event that you lose the door keys given to you whilst you stay with us, a charge will be made to cover replacement locks, as we always replace the door locks to maintain the security of Pasture Piece.
We operate a strict non-smoking and a non-vaping policy throughout the building.
Management of Pasture Piece